1. INTRODUCTION
AQ Group BV (hereafter “AQ Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
Company details:
Detail Information
Legal name AQ Group BV
Registered office Wilmingtonstraat 3, 2030 Antwerp, Belgium
VAT number BE 0723.930.497
Email ops@aqnv.com
Phone +32(0)3 685 41 76
2. DATA CONTROLLER
AQ Group BV acts as the data controller for the personal data processed through this website and in connection with our services. This means we determine the purposes and means of processing your personal data.
3. WHAT PERSONAL DATA WE COLLECT
We may collect and process the following categories of personal data:
3.1 Information you provide directly:
– Contact information (name, email address, phone number, company name)
– Communication preferences
– Information included in correspondence with us
– Information provided when requesting quotes or services
– Information provided in job applications
3.2 Information collected automatically:
– IP address
– Browser type and version
– Operating system
– Referring website
– Pages visited on our website
– Date and time of visits
– Cookies and similar tracking technologies (see our Cookie Policy below)
3.3 Business relationship information:
– Order details and service specifications
– Payment information and transaction history
– Technical specifications and project documentation
– Communication history
4. LEGAL BASIS AND PURPOSE OF PROCESSING
We process your personal data based on the following legal grounds:
4.1 Performance of a contract (Article 6(1)(b) GDPR)
– To provide our services as outlined in our General Terms and Conditions
– To process orders and manage customer relationships
– To communicate about services and projects
– To issue invoices and process payments
4.2 Legitimate interests (Article 6(1)(f) GDPR)
– To improve our website and services
– To analyze website usage and optimize user experience
– To prevent fraud and ensure security
– To manage and respond to inquiries
– For business development and marketing (subject to opt-out rights)
4.3 Legal obligation (Article 6(1)(c) GDPR)
– To comply with accounting and tax requirements
– To comply with legal and regulatory obligations
4.4 Consent (Article 6(1)(a) GDPR)
– For specific marketing communications (where required)
– For certain cookies and tracking technologies
– For processing special categories of data (if applicable)
5. HOW WE USE YOUR PERSONAL DATA
We use your personal data for the following purposes:
– Service delivery: To provide re-conditioning services, supervision, consultancy, and equipment rental/sales
– Customer relationship management: To manage our business relationship, respond to inquiries, and provide customer support
– Contract performance: To fulfill our contractual obligations as set out in our General Terms and Conditions
– Communication: To send service-related communications, updates, and respond to your requests
– Legal compliance: To comply with legal obligations, including accounting, tax, and regulatory requirements
– Business operations: To improve our services, conduct business analysis, and manage our operations
– Website functionality: To ensure our website functions properly and to improve user experience
– Marketing: To send relevant information about our services (with appropriate consent or legitimate interest)
6. SHARING YOUR PERSONAL DATA
We may share your personal data with:
6.1 Service providers and subcontractors:
In accordance with Article 2.2 of our General Terms and Conditions, we may engage third-party service providers to assist in delivering our services. These parties are bound by confidentiality obligations and may only process your data according to our instructions.
6.2 Professional advisors:
Lawyers, accountants, auditors, and other professional advisors who provide services to us.
6.3 Legal and regulatory authorities:
When required by law or to protect our rights and interests.
6.4 Business transfers:
In connection with any merger, acquisition, or sale of company assets, your data may be transferred to the relevant parties.
We do not sell your personal data to third parties for their marketing purposes.
7. INTERNATIONAL DATA TRANSFERS
Your personal data is primarily processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:
– Standard Contractual Clauses approved by the European Commission
– Adequacy decisions by the European Commission
– Other legally recognized transfer mechanisms
8. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
General retention periods:
Data Type Retention Period
—
Customer data During the business relationship and for 7 years after termination (for accounting and tax purposes)
Marketing data Until you withdraw consent or object to processing
Website analytics Typically 26 months
Confidential information As specified in Article 14.4 of our General Terms and Conditions (3 years after termination)
After these periods, we will securely delete or anonymize your personal data.
9. YOUR RIGHTS
Under the GDPR, you have the following rights:
9.1 Right of access (Article 15 GDPR)
You have the right to obtain confirmation as to whether we process your personal data and, if so, to access that data.
9.2 Right to rectification (Article 16 GDPR)
You have the right to request correction of inaccurate personal data.
9.3 Right to erasure (Article 17 GDPR)
You have the right to request deletion of your personal data in certain circumstances.
9.4 Right to restriction of processing (Article 18 GDPR)
You have the right to request restriction of processing in certain circumstances.
9.5 Right to data portability (Article 20 GDPR)
You have the right to receive your personal data in a structured, commonly used format.
9.6 Right to object (Article 21 GDPR)
You have the right to object to processing based on legitimate interests or for direct marketing purposes.
9.7 Right to withdraw consent (Article 7 GDPR)
Where processing is based on consent, you have the right to withdraw consent at any time.
9.8 Right to lodge a complaint
You have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit):
– Website: www.gegevensbeschermingsautoriteit.be
– Email: contact@apd-gba.be
To exercise your rights, please contact us at:
– Email: ops@aqnv.com
– Phone: +32(0)3 685 41 76
– Address: Wilmingtonstraat 3, 2030 Antwerp, Belgium
We will respond to your request within one month of receipt.
10. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
– Encryption of data in transit and at rest
– Access controls and authentication
– Regular security assessments
– Employee training on data protection
– Secure storage and backup procedures
However, no method of transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
11. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies. A cookie is a small text file stored on your device when you visit our website.
11.1 Types of cookies we use:
Cookie Type Purpose Consent Required
–
Essential cookies Necessary for the website to function properly No
Analytics cookies Help us understand how visitors use our website Yes
Functional cookies Remember your preferences and settings Yes
Marketing cookies Track your browsing to show relevant advertisements Yes
11.2 Managing cookies
You can manage your cookie preferences through our cookie banner when you first visit our website. You can also adjust your browser settings to refuse cookies or alert you when cookies are being sent.
For more information about cookies and how to manage them, visit: www.allaboutcookies.org
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal data.
13. CHILDREN’S PRIVACY
Our services are intended for businesses and professional customers. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us immediately.
14. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Last updated” date. We encourage you to review this policy periodically.
Significant changes will be communicated through our website or by email to our customers.
15. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this privacy policy or our data processing practices, please contact us:
AQ Group BV
– Email: ops@aqnv.com
– Phone: +32(0)3 685 41 76
– Address: Wilmingtonstraat 3, 2030 Antwerp, Belgium
– VAT: BE 0723.930.497
*This privacy policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and Belgian data protection law.*
